Refund Policy

Need help with your stainless steel feeding tray? Start with our contact form so we can review the order and explain the next step.

Return eligibility

Request window

To be confirmed before orders open

Ordinary returns

Unused tray, complete with its suction base and original packaging.

Proof of purchase

Your order number or receipt.

For hygiene reasons, change-of-mind returns are limited to trays that have not been used with food or pets. This condition does not remove remedies for a faulty, damaged or incorrectly supplied item.

How to request a return

1. Send your order number, the reason for the request and any helpful photographs.
2. Wait for the return decision, destination and shipping instructions.
3. Pack an approved return securely, including the tray and supplied components. Keep the shipment receipt.

The address on the original parcel may not accept returns. Use the destination supplied for your approved request.

Damage, defects or the wrong item

Check the package when it arrives. If the tray is damaged or incorrect, keep the packaging and contact us promptly with photographs. Stop using a damaged tray. We will review the issue and arrange the appropriate remedy under applicable law.

Return shipping and deductions

Responsibility for change-of-mind return postage, treatment of original shipping charges and any return fees must be confirmed before launch.

Any proposed charge will be explained before you send the tray. This does not override remedies required for faulty or incorrectly supplied products.

Refunds and exchanges

After an approved return arrives, we will inspect it and notify you of the outcome. Approved refunds are sent to the original payment method within 10 business days. Your bank may take additional time to display the credit.

If it is still missing 15 business days after approval, contact us. Where a different refund deadline is required by law, that deadline applies. For an exchange, contact us first to check availability and the return process.