Shipping Policy

This policy covers orders from MOVUMI for delivery to supported US addresses. Available delivery options and charges are shown at checkout.

Order processing

1–3 business days after payment confirmation

Estimated US transit

7–15 business days after shipment

Shipping cost

Displayed before payment

Processing and transit are separate. Business days exclude weekends and applicable holidays. The estimates above are proposed for this store's launch and must be matched to the confirmed fulfillment route.

Delivery area and dispatch

Enter your address at checkout to check service availability. Alaska, Hawaii, US territories, PO boxes and military addresses may need a different service; contact us if no option appears.

Dispatch location: To be confirmed before launch. Preorder items will show a separate expected shipping date.

Tracking your order

Shipment confirmation includes tracking details. Carrier updates may take 24–72 hours to appear. If tracking remains unchanged or the parcel passes its estimated arrival window, contact us with your order number.

Address changes and delays

Tell us about an address error as soon as possible. A change may no longer be possible once the parcel is packed or dispatched. Any extra reshipment cost will be explained before you agree to it.

If we cannot ship within the stated timeframe, we will notify you and provide the delay or cancellation/refund options required by applicable law. Weather, customs checks and carrier disruptions can affect transit estimates.

Taxes and import charges

Applicable sales tax is shown at checkout. If the confirmed route involves cross-border delivery, the treatment of import charges must be disclosed before ordering. Dispatch origin and import-charge arrangements remain to be confirmed for this draft.

Missing or damaged deliveries

If tracking says delivered, check the delivery location, household and building reception, then contact us if the parcel is missing. For damage or missing components, keep the box and photograph the packaging and tray. We will help investigate and arrange an appropriate remedy.

See the Refund Policy for return instructions and refund handling.