FAQs
Shipping & Orders
Where does MOVUMI ship?
We ship orders from Shenzhen to addresses in the United States. Standard shipping is free on US orders of $80 or more; US orders under $80 ship for a flat $15. Orders typically arrive within 10 business days.
How much does shipping cost?
Standard shipping is free on US orders of $80 or more. Orders under $80 ship for a flat $15, and an express option is available at checkout.
How long will it take my order to ship?
Standard shipping typically arrives within 10 business days.
Express shipping is available at checkout; the price is shown before you pay.
We currently ship within the United States only.
Will personalization take longer?
We don't offer personalization at this time, so it won't add any processing time to your order.
Do you ship to PO boxes?
We ship to US addresses. If the carrier can't deliver to a PO box for your order, we'll contact you to arrange an alternative address.
How can I change my shipping address?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. If your order is shipping to an incorrect address, please contact us through this page as soon as possible.
Can I change or cancel my order?
We begin processing orders shortly after they are placed, so we cannot guarantee that changes or cancellations can be made before your order ships.
If you need to make a change or cancel your order, please contact us through this page as soon as possible. Our team will do their best to accommodate your request.
We don't offer pre-orders at this time.
If your order has already shipped, please refer to our Return Policy for available return options.
Our team reads every message and replies as soon as we can.
How can I check the status of my order?
Once your order ships, you'll receive a shipping confirmation email with a link to track your order.
You can also view your order status anytime by logging into your MOVUMI account.
Please note that tracking information may take 1-2 business days to update after your order has shipped. If you still have questions, contact us through this page.
Why isn't my tracking updating?
Carrier tracking systems occasionally lag; the information usually updates within a day or so.
If you see no movement or change for 5 business days, please reach out through this page and we'll look into it.
What payment methods does MOVUMI accept?
We accept PayPal at checkout.
What does Shipping Protection include?
We don't currently offer a shipping protection plan.
Returns & Exchanges
What's your return policy?
Items may be returned or exchanged within 30 days of delivery if they have not been used. Products may be carefully tried on to confirm fit, but items that have been used outdoors, soiled, damaged, or show signs of use beyond try-on are not eligible for return or exchange. To start a return or exchange, contact us through this page.
What is the EU Right of Withdrawal?
Our store ships within the United States only, so EU withdrawal rights don't apply to orders placed with us.
What about exchanges?
Eligible items may be exchanged within 30 days of delivery if they have not been used. Products may be carefully tried on to confirm fit, but items that have been used outdoors, soiled, damaged, or show signs of use beyond try-on are not eligible for exchange. Contact us through this page to start an exchange.
What if my gift recipient wants to exchange or return their item?
Eligible items may be returned or exchanged within 30 days of delivery if they have not been used. Products may be carefully tried on to confirm fit, but items that have been used outdoors, soiled, damaged, or show signs of use beyond try-on are not eligible. Contact us through this page to start a return or exchange.
What about limited-edition collections?
We don't currently run limited-edition collections.
Uh oh, my pup broke the item! What can I do?
We understand some pups get excited and chew things up. Chewing damage isn't considered a defect or regular wear and tear. If your item arrives damaged or faulty, contact us through this page.
Warranty
What is your warranty?
We don't offer a formal warranty program at this time. If your item arrives damaged or defective, contact us through this page.
Products
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Contact us through this page.
How do I clean my MOVUMI products?
Having a pet gets messy, but all of our items are designed to be easy to clean. In general, a quick hand wash with gentle soap should do the trick, but more detailed care instructions are listed on each product page.
Where are your products made?
MOVUMI products are made in China, and orders ship from Shenzhen.